FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

How can I pay? What types of payments does PYRAMODE accept?
PYRAMODE accept secure online payments via Paypal and Google Checkout where all major credit cards are accepted. We also accept postal and bank money orders which can be sent to:

PYRAMODE, Inc.
2193 Commonwealth Ave #144
Brighton, MA 02135

How much does shipping cost and how do you ship?
PYRAMODE ships primarily through the United States Postal Service (USPS) although we are happy to accommodate special requests. We ship both domestically and internationally. Signature confirmation will be included for all purchases over $250 and insurance is optional at the buyer’s expense. Please inquire about other shipping methods, we will try to accomodate your request.

US Domestic Flat Rate 12.00
International Flat Rate 35.00

What is your return policy?
PYRAMODE accepts returns within 3 days of receipt for merchandise credit only. The PYRAMODE inventory tag must still be attached to the item. Please note, the buyer is responsible for shipping costs associated with the return. If an item is drastically not-as-described, please contact us at info@pyramode.com and we’ll do everything we can to make it right. PYRAMODE representatives are fanatical about customer service, and we all want you to be happy with your purchase.

We ALWAYS offer a 100% money-back guarantee on authenticity. We are fortunate to have 10+ years of experience in designer authentication and haven’t sold a fake yet. We stand by the authenticity of our items 100%, no questions asked.

Do you offer layaway?
PYRAMODE accepts layaway plans but requires 10% non-refundable deposit to hold the item. We will work with each buyer on a case-by-case basis to craft a payment plan. As soon as the last payment is made, and all funds have cleared, we will ship the item out. If you'd like to purchase an item using layaway, please e-mail us at info@pyramode.com.

Is everything you sell 100% authentic? And where do you get your inventory?
PYRAMODE founded the Authentication Proclamation based on our abhor for the counterfeit industry. We are proud to present you with 100% authentic merchandise and offer a money-back guarantee on authenticity for each and every item listed on our site. We completely despise fakes and offer authentication services to our clients as well.

PYRAMODE has access to a large network of designer consignors all over the world and are fortunate to receive some of the most in demand, unique pieces from them. Additionally, we are constantly surfing the web, trolling antique shops, and travelling to tradeshows all over the world to bring you only the best, authentic designer merchandise. If you are interested in selling your item with PYRAMODE at some of the best consignment rates in the country, contact us today.

Why is there only 5 pictures and can I request more photos?
Absolutely, please e-mail us at Tim@pyramode.com with the title of the item in the subject line and we'd be happy to forward you any additional photos. With our store template, unfortunately there is a limit of only 5 photos.

We recognize that people want additional photos to authenticate items. Each and every item we sell is 100% guaranteed authentic or your money back in full!

What is your consignment rate?
PYRAMODE offers one of the most competitive consignment rates in the industry. Depending on the brand and final selling price, we commit to give you a 65%-70% return minus associated fees. For additional details and how to consign, please visit our consignment page.

What types of brands do you consign and sell?
In general PYRAMODE consigns high-end designer merchandise purchased from specialty and authorized boutiques, and luxury retailers such as Saks, Neiman’s, Barney’s, etc. For a list of brands that we accept, please visit our services page.

What charities do you support and why?
Through our Shop it Forward program, PYRAMODE is dedicated to giving back to charities around the country who need our help more than ever. The charities on the 2012 roster are:

  • ASPCA
  • The Make-A-Wish Foundation
  • Project Bread
  • MD Anderson
  • The VFW
  • American Diabetes Association

To learn more about these charities and why we support them, please visit our Shop it Forward page.

How can I contact you regarding a media inquiry?
We would be thrilled, excited and flattered to be featured in any media, blog or social outlet opportunity. Please contact us at info@pyramode.com.

Do you offer product donations or gift certificates for charitable donations?
We at PYRAMODE are dedicated to charitable giving and aim to support charitable causes as much as we possibly can. A % of each and every item consigned on our site goes towards a charitable cause of the consignors choice as part of our Shop it Forward program.

However, that being said, we recognize there are several charitable and personal causes to support so please drop us a note and we’ll see what we can do!

If you have any other questions, please feel free to contact us for a prompt response.